Contact Center
PlanNet has extensive experience providing Contact Center consulting services to both private and public sector organizations across the country. We have helped clients design and successfully implement customer-centric Contact Centers ranging from informal task-specific mini-centers to very sophisticated multi-media 2-way interaction platforms integrating ACD, voicemail, email, IM, chat, text and even video.
PlanNet is totally independent, with no product or vendor affiliations. Your best interest is our only focus! We can help you successfully address any or all parts of the Contact Center lifecycle process.
We know what works . . . and what doesn’t. Whether you’re looking to implement, expand or consolidate, we can help. Even a “sanity check” of your current environment and/or plans can be of tangible value. Check us out. email us or give us a call. Let’s chat!
Utilizing our proven AAIM℠ process, we can help you navigate virtually any aspect of the Contact Center lifecycle:
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A - Assess
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A – Architect
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I - Implement
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M - Manage |
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Technology assessment
Operational assessment
Feasibility studies
Benchmarking
Budget modeling
In-house vs. outsource
On-site vs. Cloud delivery
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Site location/selection
Design/layout
Technology selection
Technical specification
Network/cloud interface
Disaster Recovery Plan
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Acquisition process (RFP)
Vendor/system selection
Contracting
Project management
Application deployment
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Process design
Staff modeling
Metrics/Analytics
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